Operational support
Get help with supported POS workflows, settings, users, reports, devices, and payment questions.
Support beyond the sale
POS Support & Technical Assistance
Epic supports merchants after installation with people who understand POS hardware, software, payment processing, configuration, and the operational pressure of running a business.
What Epic provides
Technology, implementation, and support—connected.
On-site capabilities
Epic provides on-site support capabilities within its service area when the issue or project requires hands-on assistance.
Vendor coordination
When multiple providers are involved, Epic helps identify the correct path for supported hardware, software, payment, or connectivity issues.
Growth and changes
Add locations, devices, features, users, or new workflows as the business evolves.
Explore the system
Build the right path for your business.
Merchant questions
Frequently asked questions.
Does Epic provide ongoing support?
Yes. Support options are part of Epic's merchant relationship and vary by platform, project, and service arrangement.
Can Epic provide on-site support?
Yes. Epic has its own POS technicians and on-site capabilities within the service footprint.
Can Epic help add another location?
Yes. Epic can plan additional hardware, programming, processing, training, and deployment for supported multi-location systems.
Start something Epic
Find the right POS and payment solution.
Compare systems, equipment, processing, implementation, and support with a team that works across multiple leading technologies.